Contributing author: Chip Stockman
Good news travels slowly if at all, while bad news travels quickly, but the key to remember: “news does travel”.
We all know that bad news travels quickly; “Really poor service at that new restaurant last night…”, “Delayed on the runway for 3 hours before my trip to Germany last year…”, “OMG, the price of that hotel was out of line…”
I know you’ve either heard comments like these or maybe have made a few your self to friends or associates.
The problem is that these comments take on a life of their own seeming to stay alive forever – crushing reputations, killing businesses and creating havoc, whether true or not.